Eizo fixes 'Jumping Mouse' problem with some Macs

We've recently become aware of a firmware update that can affect some Eizo monitors.

The symptoms are a 'jumping mouse pointer' on screen, when the monitor is connected to an Apple Mac using the Mini DisplayPort connector.

As far as we know, only certain models, and with certain serial number ranges are affected.

Applicable Monitors: FlexScan SX2462W, SX2262W, ColorEdge CG245W, CG243W, CG223W

Applicable Serial Numbers

Monitors	Serial Numbers
FlexScan SX2462W	Up to 46298080
FlexScan SX2262W	Up to 27256100
ColorEdge CG243W	Up to 21734080
ColorEdge CG245W	Up to 47094080
ColorEdge CG223W	Up to 25363070

Description
When connecting the DisplayPort of certain EIZO monitors with the mini DisplayPort of certain Macintosh PCs, the mouse pointer may jump.

Counter-Measure
Eizo are providing a software update for the monitor firmware that will improve this situation. Please read the user's manual included in the download file before installing the software.

Download Update Software (user's manual included)

Notes on Installation

Applying the software will require a Windows PC*. Please be sure to conform to the following notes or your monitor may have troubles.

• It is recommended that you install this software only if your monitor has a relevant serial number. If it does not, a failed installation may damage your monitor.
• Do not plug in any device to the USB downstream port of the monitor. The device may break.
• Quit all applications before updating the software and do not run any applications while it is being installed.
• Set the PC so that it will not go into standby, sleep, or suspend mode.
• Set the PC so that the screen-saver will not run.
• Do not turn off the monitor and the PC during the installation. It may damage the monitor.
• If you use a laptop PC to install the software, be sure to use the AC adaptor.
• Do not unplug the USB cables during the installation. It may damage the monitor.
• Do not operate the monitor when the software is being installed.

* Now you'll notice that although the problem only affects Mac's, the software that can perform the firmware update will only run on a Window's PC which is bizarre to say the least! Apparently Eizo only produce firmware updates (which are very rarely required), using Windows-based development software.

However, the good news, is that if you're based in the UK, Eizo UK will perform the upgrade free-of-charge for you under the warranty. If you would like to get this, please contact Eizo UK on 01344 355720 or email info@eizo.co.uk


You can see the official Eizo support page here.

How to use the SpyderCube

Here's the latest video from DataColor, explaining how to use the SpyderCube.



You can purchase DataColor SpyderCube from our online store at http://www.nativedigital.com/products/Datacolor-SpyderCube.html

RGB Media Tester

In the latest revision of our 'Custom Profiling' instructions, we refer to an RGB Media Tester file which you can download (details of the download are below).

The purpose of this file is to check that your inkjet printer is operating correctly and that the chosen media setting in your print driver is the ideal one for the paper you are using.

Use the RGB Media Tester to check for the following:

1. The blend from black to white will not necessarily be neutral, but it should be smooth.
2. The total ink test patches should show some differences and you should be able to read at least some of the numbers. If you can't, then too much ink is being used. Likewise the type should be clear and the fine lines visible.
3. Nowhere on the chart should the ink be wet after printing and you should also turn the paper over to check if the ink is coming through. If it is, then too much ink is being used.
4. The colour squares should all be smooth and flat with no patterns, unless your media is textured.

Output the RGB Media Tester several times with different media types selected and see which looks best. It's not an infallible test but it should give you a good indication of what media type works best for your printer.

You can download the RGB Media Tester here:
http://www.nativedigital.co.uk/downloads/rgb_media_tester.tiff

Let us know how you get on with it.