The symptoms are a 'jumping mouse pointer' on screen, when the monitor is connected to an Apple Mac using the Mini DisplayPort connector.
As far as we know, only certain models, and with certain serial number ranges are affected.
Applicable Monitors: FlexScan SX2462W, SX2262W, ColorEdge CG245W, CG243W, CG223W
Applicable Serial Numbers
| Monitors | Serial Numbers |
|---|---|
| FlexScan SX2462W | Up to 46298080 |
| FlexScan SX2262W | Up to 27256100 |
| ColorEdge CG243W | Up to 21734080 |
| ColorEdge CG245W | Up to 47094080 |
| ColorEdge CG223W | Up to 25363070 |
Description
When connecting the DisplayPort of certain EIZO monitors with the mini DisplayPort of certain Macintosh PCs, the mouse pointer may jump.
Counter-Measure
Eizo are providing a software update for the monitor firmware that will improve this situation. Please read the user's manual included in the download file before installing the software.
Download Update Software (user's manual included)
Notes on Installation
Applying the software will require a Windows PC*. Please be sure to conform to the following notes or your monitor may have troubles.
- It is recommended that you install this software only if your monitor has a relevant serial number. If it does not, a failed installation may damage your monitor.
- Do not plug in any device to the USB downstream port of the monitor. The device may break.
- Quit all applications before updating the software and do not run any applications while it is being installed.
- Set the PC so that it will not go into standby, sleep, or suspend mode.
- Set the PC so that the screen-saver will not run.
- Do not turn off the monitor and the PC during the installation. It may damage the monitor.
- If you use a laptop PC to install the software, be sure to use the AC adaptor.
- Do not unplug the USB cables during the installation. It may damage the monitor.
- Do not operate the monitor when the software is being installed.
However, the good news, is that if you're based in the UK, Eizo UK will perform the upgrade free-of-charge for you under the warranty. If you would like to get this, please contact Eizo UK on 01344 355720 or email info@eizo.co.uk
You can see the official Eizo support page here.
The new link for this update is Via the US site. Update can then be done at home and is easy to do:
ReplyDeletehttp://www.eizo.com/na/support/compatibility/monitors/fw1/01.html
The essence of the problem is that the firmware update still has to be done from a Windows PC to fix a Mac-specific issue. Eizo say that this is because they can only do firmware updates as PC applications!
ReplyDeleteI'm trying to fix the problem with a Windows 7 notebook. But it says the update doesn't work anymore...
ReplyDeleteHi Dagelijks - it should work as far as we know. If you're having any problems, contact Eizo directly - if you're in the UK, they will send an engineer to do the update for you, free of charge.
ReplyDelete